Privacy Policy
Welwyn A2B Taxis (“we”, “us”) is committed to protecting your personal information. This policy explains what we collect, why we collect it, and what rights you have.
We are Welwyn A2B Taxis, a licensed private hire operator based at 2 Falcon Gate, Welwyn Garden City, AL7 1TW, licensed by Welwyn Hatfield Borough Council. We are the data controller for the information described below.
Last updated: 18-09-2026
Information we collect
When you book a journey by our website form, by phone, by WhatsApp or by email, we collect:
- Your name
- Your phone number
- Your email address, if you give it
- Pickup and drop-off addresses
- Date and time of travel
- Vehicle type and number of passengers
- Flight number, where you give one for an airport transfer
- Any notes you add, such as child seat or accessibility requirements
- Payment details where you pay by card, processed by our card provider
When you visit our website we may also collect technical information such as your IP address, browser type and the pages you view, through cookies and analytics.
Why we use your information
- To arrange and carry out your journey. This is necessary to perform our contract with you.
- To contact you about your booking, including changes and delays.
- To handle enquiries, complaints and lost property.
- To keep records required by our operator licence and by HMRC.
- To improve our service and website. This is based on our legitimate interests.
- To send you offers or updates, only if you have asked to receive them. You can withdraw consent at any time.
Special category information
If you tell us about a disability or medical need so that we can provide a suitable vehicle, we use that information only to arrange your journey safely, and we delete it once it is no longer needed.
Who we share your information with
- The driver allocated to your journey, who receives only the details needed to complete it.
- The person or company paying for your journey, where you travel on an account.
- Our website hosting and email providers.
- Our card payment provider, where you pay by card.
- The police or other authorities where we are required by law to do so, or where it is needed to protect someone’s safety.
We do not sell your personal information to anyone.
If you contact us through WhatsApp or social media, those platforms handle your message under their own privacy policies.
How long we keep your information
- Booking records: up to 7 years, to meet accounting and licensing requirements.
- Enquiries that do not lead to a booking: up to 12 months.
- Complaints and incident records: up to 7 years.
- Camera footage: normally no more than 31 days, unless needed as evidence.
Cookies
Our website uses cookies that are necessary for it to work correctly. We may also use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.
Embedded content
Pages on this site may include embedded content such as maps or videos from other websites. These sites may collect data about you and use cookies in the same way as if you had visited them directly.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information, where we are not required to keep it
- Object to or restrict how we use your information
- Withdraw consent for marketing at any time
- Ask us to transfer your information to another provider
To make a request, contact us using the details below. We will respond within one month.
Security
We keep your information on secure systems and limit access to those who need it to do their job. Where we use outside providers, we require them to protect your information to the same standard.
Contact us
Phone: 01707 373737
Email: info@welwyna2btaxis.com
Address: 2 Falcon Gate, Welwyn Garden City, AL7 1TW
Complaints
If you are unhappy with how we have handled your information, please contact us at 01707 373737.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.